Podium - Overview
Podium is a multi-channel customer interaction platform designed to unify messaging, reviews, payments, and support workflows into a single business dashboard. From small clinics to automotive dealerships, it helps businesses streamline conversations across SMS, web chat, email, and social media, ensuring faster response times and better customer engagement. Combined with AI-powered features like virtual assistants, automated follow-ups, and review prompts, Podium empowers teams to convert leads, manage reputation, and drive repeat business all from one intuitive interface.
01
Unified Inbox Across Channels
Podium pulls messages from SMS, email, web chat, and social platforms into one inbox. This centralization ensures every team member sees customer context, eliminating silos and enabling fast, seamless replies.
02
Review Management Suite
Automatically request customer reviews post-interaction and manage responses in one place. Podium compiles reviews from Google, Facebook, Yelp, and more to help businesses strengthen their reputation across platforms.
03
Payments and Invoicing Built-In
Send invoices and collect payments directly through the platform via text or chat. Podium simplifies transactions at the point of interaction, making customer payments smooth and fast.
04
Custom Messaging Templates & Automation
Use pre-built or custom templates to automate replies, reminders, and follow-ups. Automated flows reduce manual workload and improve consistency in customer interactions.
05
Contextual Customer Profiles
Every message automatically links to a customer profile showing full conversation history and purchase data. This gives teams clarity and personalization during support or marketing outreach.
06
Performance Analytics
Track message volumes, response times, review conversion rates, and payment completions. Analytics help optimize workflows and identify areas for improvement across customer communication channels.
Local Service Businesses: Ideal for auto shops, clinics, salons, and retail locations seeking simplified communication and reputation growth.
Multi-Location Brands: Manage messaging, reviews, and payments for multiple outlets using a centralized platform.
Marketing Leaders: Leverage review prompts and messaging automation to boost customer satisfaction and repeat engagement.
Customer Support Teams: Streamline inbound communication channels and assign messages efficiently for faster resolution.
Reputation Managers: Monitor and respond to reviews across platforms to maintain a strong public image.
Sales Teams: Drive conversions via fast lead outreach through messaging and automated workflows.
Small Business Owners: Use integrated tools to manage communications, schedule payments, and engage customers without needing a full tech stack.
Automotive Dealers and Repair Shops: Capture leads via web chat or SMS, schedule appointments, and collect payments effortlessly.
Healthcare and Medical Spas: Provide appointment reminders, collect patient feedback, and manage payments all with HIPAA-friendly messaging.
Retail and E-commerce: Engage shoppers via reviews, promotional messages, and purchase follow-ups using templates and payment links.
Home Services (HVAC / Plumbing): Handle inbound leads efficiently, send invoices via text, and manage job requests within one platform.
Professional Services (Dentists, Lawyers): Simplify client follow-ups, collect reviews, and process payments all via centralized customer interactions.
Multi-Location Brands: Unify communications across locations, enabling uniform messaging and branding across regional outlets.
Hospitality & Local Businesses: Streamline booking inquiries, feedback collection, and seamless checkout workflows through Podium’s messaging and payment tools.
01
AI Employee for Lead Conversion
Podium’s AI Employee responds to inbound messages in under a minute, boosting lead conversion rates by over 45%. It follows up automatically and turns conversations into paid appointments.
02
AI-Powered Web Chat
Embedded chatboxes on websites are powered by an AI assistant that captures lead information, interacts conversationally, and hands off to SMS if needed to create a smooth lead flow.
03
Automated Lead Follow-Up
With built-in automations, Podium triggers follow-ups, review invites, and appointment reminders and keeps customer journeys active without manual intervention.
04
Visual Guided Support
Podium uses Cohere to enable visual assistance -agents can view customer screens (with permission) to guide them through tasks, improving troubleshooting speed and user satisfaction.
Salesforce, Facebook, Google Reviews, Yelp, Instagram, text messaging carriers, web chat, email systems, payment gateways, Zapier, as well as mobile apps on iOS and Android.
Unique Selling Point
Podium delivers more than just customer support; it transforms local business communication through one powerful platform. By unifying messaging, review management, payments, and intelligent automations, Podium lets teams respond instantly, close deals faster, and build trust at scale. Its AI Employee assistant, contextual customer history, and performance analytics drive meaningful engagement without added complexity. Whether you’re a local retailer, service provider, or multi-location enterprise, Podium gives you the tools to manage conversations, reputation, and revenue all in one AI-enhanced ecosystem.